FAQ

Ordering and delivery

When can I expect my order?
The average delivery time is 7-14 days. Our products are shipped directly from the supplier to you. This unique business model allows us to save significantly on storage and transport costs, enabling us to offer products at a lower price than our competitors and cover the shipping costs ourselves.

The expected delivery time has passed, where is my order?!
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via this link.

If you have not received anything 3 days after the expected delivery time, please
contact us.

Some items are missing from my order. Why is that?
Because we work with different suppliers, products may be shipped separately. If items are missing from your order, you will usually receive them within 2-3 days. We apologize for the inconvenience.

What are the shipping costs?
We cover the shipping costs for your order.

 

Exchanges and returns

I am not satisfied with my order. Can I return it?
Yes. You can return any order to us within 14 days without giving a reason.

I want to return an item. What should I do?
If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition with labels and tags attached. The product must not show any signs of use.
Return shipments must always include a Track & Trace code. The sender is always responsible for the shipment. Once we have received the items you have returned, we will ensure that the purchase amount is credited to your account within 14 days. Returns are at your own expense. 

 

Track and Trace

Where can I find my Track and Trace code?
On this page, you can enter your email address and order number to track your package.

The Track and Trace code does not provide any information. Why is this?
The Track and Trace information will be available as soon as your package has arrived at the mail order company. Please note that there may be a slight delay.